Everything you need to know about our hospitality management services, how reservations work, and the products we offer.
Five Star Group is a hospitality management company that operates and manages unique vacation rental properties on behalf of property owners.
Our company manages guest reservations, payment processing, guest communication, and hospitality services for the properties we operate.
Guests may book accommodations and related products directly through the booking platforms and websites managed by Five Star Group.
Payments processed by Five Star Group are for hospitality-related services and products associated with the vacation rental properties we manage. These include:
Guests may reserve short-term lodging accommodations at the properties we manage. A reservation provides private access to the property for the reserved stay dates.
Guests receive reservation confirmation, check-in instructions, and property access information prior to their arrival.
Five Star Group offers gift certificates that may be redeemed toward a future stay at participating properties that we manage.
Gift certificates can be purchased online and redeemed during the booking process.
Guests may purchase optional add-on packages to enhance their stay. These packages are prepared locally and placed in the property prior to guest arrival.
Examples include:
These items are delivered to the property and provided to guests during their stay.
Five Star Group serves as the authorized booking and property management company for the vacation rental properties we operate.
Property owners contract with Five Star Group to handle:
All payments for reservations and add-on products are processed by Five Star Group as part of our hospitality management services.
After a reservation is made, guests receive confirmation of their booking and instructions for accessing the property.
The lodging service is fulfilled at the physical property during the guest's reserved stay dates.
Guest packages and add-on products are delivered to the property prior to guest arrival.
Five Star Group provides guest support before, during, and after each stay.